管理沟通指南 有效商务写作与交谈 第4版

2 (p1): ⅠCOMMUNICATION STRATEGY
4 (p1-1): Communicator Strategy
10 (p1-2): Audience Strategy
18 (p1-3): Message Strategy
24 (p1-4): Channel Choice Strategy
29 (p1-5): Culture Strategy
32 (p1-6): Strategy Checklist
33 (p1-7): Guide to the Guide
34 (p2): ⅡWRITING：THE PROCESS
36 (p2-1): Composing Efficiently
46 (p2-2): Dealing With Writing Problems
50 (p3): ⅢWRITING：MACRO ISSUES
52 (p3-1): Document Design
59 (p3-2): Coherence and Emphasis
64 (p3-3): Effective Paragraphs
66 (p4): ⅣWRITING：MICRO ISSUES
68 (p4-1): Editing for Brevity
74 (p4-2): Choosing a Style
82 (p4-3): Writing Checklists
84 (p5): ⅤSPEAKING：VERBAL STRUCTURE
86 (p5-1): Tell/Sell Presentations
91 (p5-2): Questions and Answers
95 (p5-3): Consult/Join Meetings
104 (p5-4): Group Collaborations
106 (p5-5): Special Speaking Situations
110 (p6): ⅥSPEAKING：VISUALAIDS
112 (p6-1): Designing the Presentation as a Whole
118 (p6-2): Designing Each Individual Chart
134 (p6-3): Choosing Visual Aid Equipment
138 (p6-4): Using Visual Aids Effectively
144 (p7): ⅦSPEAKING：NONVERBAL SKILLS
146 (p7-1): Nonverbal“Sending”：Delivery Skills
158 (p7-2): Nonverbal“Receiving”：Listening Skills
162 (p7-3): Speaking Checklists
164 (p8): APPENDIX A
172 (p9): Formats for Memos，ReportS，and Letters
172 (p10): APPENDIX B
176 (p11): Correct Words
176 (p12): APPENDIX C
179 (p13): Unbiased Language
179 (p14): APPENDIX D
185 (p15): Grammar and Usage
185 (p16): APPENDIX E
191 (p17): Punctuation
191 (p18): BIBLIOGRAPHY
195 (p19): INDEX